Ferno Customer Contact

Ferno’s Customer Service and Technical Support teams are here to listen and provide expert advice and solutions to meet your needs. You can contact us by phone or email:


877.733.0911 toll free
937.382.1191 fax
888.388.1349 fax orders


Technical Support

Click here to register your product


1.937.382.6569 fax

Mail & Driving Directions

Ferno-Washington, Inc.
70 Weil Way
Wilmington, OH 45177
Click here for Driving Directions >>

For the Sales Professional in Your Area

Ferno Government Customers

Ferno offers many of its products on a direct basis to government customers through our Federal Supply Schedule V797P-4221a, effective October 1, 2001.

If you would like further information on the FSS program you can contact Ferno's Contract Administrator at bid@ferno.com or Ferno Customer Service at sales@ferno.com


Self-service is available for agencies that complete our CotCare® Training Program. Conducted here in Wilmington, or onsite, this program instructs and authorizes staff to perform Ferno equipment maintenance for their agency.

Contact Ferno Customer Relations at 877.733.0911 for information and schedules for the CotCare® Program, or click here for more information.


Preventative maintenance, maintenance service, and repair service is available nationwide through EMSAR, Ferno’s authorized service provider. Skilled EMSAR service technicians are available in your area to come right to your location.

EMSAR has a franchise location serving you. For details call EMSAR at 1.800.73.EMSAR or visit www.emsar.com